Langley Federal Credit Union.

Manage selected Branch Services Staff by providing on-going individual coaching and training to assure achievement of sales goals, member retention and deepening member relationships. Oversee the operations of designated branch. Develop new business for LFCU.

Qualifications Required:

• Three years of experience in management, consumer lending and customer service.
• Knowledge of Bank Secrecy Act policies, specifically those related to cash handling (CTR filing) and identifying and reporting possible suspicious activity.
• Knowledge of Credit Union philosophy, organization, bylaws, and operational procedures.
• Knowledge of financial platform applications.
• Knowledge of MS Office suite (Word, Excel, Powerpoint), Outlook, and Internet applications.
• Knowledge of principles and processes for providing member and personal services.
• Knowledge of economic and accounting principles and practices, the financial markets, and banking.
• Skill in active listening and giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Skill in judgment and decision making in considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Skill in monitoring/assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
• Skill in time management and coordination.
• Ability to foster teamwork and strengthen relationships between front line and support departments.
• Ability to read an interpret documents such as policies, procedure manuals, and SOPs.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to deal with several abstract and concrete variables.

Education and Experience Required:

• Bachelor's Degree (BA) from four-year college or university in related field; or three years' experience in financial institution and new business development, or equivalent combination of working experience/training.

Responsible for providing members with accurate information while providing professional in depth knowledge of company products and programs including LFS products and services. Assists members with general information and opens new Share accounts, Checking accounts, Certificates, IRA's, etc. Interviews members applying for loans, gives appropriate loan application(s) to members as necessary, and processes application(s) as appropriate.

Qualifications Required:

• High school graduate or equivalent.
• At least two years financial institution experience in an account origination and/or maintenance position.
• Consistent professional image and demeanor for greeting the public.
• Ability to communicate in grammatically correct English, both verbally and in writing.
• Possesses an enthusiastic and genuine desire to help others.
• Must be flexible with schedules of LFCU branch openings/closings.
• Must be highly dependable and able to be consistently relied upon to arrive on time to begin work schedule and work scheduled hours, in order to meet the requirements of the members.
• Proficient PC skills (Windows environment).
• Ability to type minimum of 25 wpm.
• A documented history of dedication and commitment to task completion and service quality.
• Consistently projects self-confidence.
• Voluntarily seeks work and ability to exercise good judgment.

Qualifications Preferred:

• One year's experience with LFCU's or another credit union's data processing system.
• Thorough familiarity with products and services offered by a credit union.

Performs functions normally to be expected of an MSR. Processes share withdrawals and deposit requests; respects the confidentiality of all information, and maintains security as appropriate. Must be able to converse clearly and professionally with the members and be easily understood.

Qualifications Required:

• High School degree or equivalent.
• Minimum of six months experience handling checks and/or cash, processing payments and balancing daily work.
• Must be flexible with schedules of LFCU branch openings/closings.
• Must be highly dependable and able to be consistently relied upon to arrive on time to begin work schedule and work scheduled hours, in order to meet the requirements of the members.
• Consistent professional image and demeanor for greeting the public.
• Ability to operate calculator by touch.
• Proficient PC skills (Windows environment).
• Previous typing/keyboarding experience.

Qualifications Preferred:

• One year or more previous teller experience.
• Knowledge of /prior experience with a financial institution's data processing system.

Works with members applying for mortgage loans from the prequalification stage through loan approval. Obtain information necessary to complete the loan application and supporting documents. Answer inquiries regarding rates, mortgages, property restrictions, credit union guidelines, policies and procedures.

Qualifications Required:

• High school graduate or equivalent.
• Minimum of two (2) years' experience in secondary market lending to include the processing of conventional, VA, FHA, and VHDA residential mortgage loans.
• Working knowledge of legal and real estate terminology, documents (i.e., Deeds of Trust, title insurance, policies, surveys, etc.), and real estate laws/regulations).
• Working experience in analyzing data and weighing the outcomes of a decision.
• Proven commitment to providing excellent service to internal and external members/customers.
• Working proficiency with word-processing and spreadsheet software.
• Proven ability to work well under pressure and meet strict deadlines.
• Ability to compose grammatically correct correspondence.
• Strong attention to detail and follow up work.
• Flexibility to work Saturday schedules as needed.

Qualifications Preferred:

• Knowledge of/prior experience with financial institution's mortgage software program.
• Prior experience in a real estate lending environment.
• Three (3) or more years of experience processing conventional, VA, FHA, and VHDA residential mortgage loans.
• Credit Union mortgage processing experience.