Langley Federal Credit Union. Spirit of community. Warmth of family. Pride of membership.

Responsible for the daily operation of the Branch Office assigned to cover. Makes recommendations and assists Management as appropriate. Works to improve both service to members and efficiency of the branch.

Qualifications Required:

• Two-year college degree in Business Administration, Finance or related field; or completion of a specialized course of study/work and equivalent combination of working experience/training.
• Two (2) to three (3) years experience in a financial institution at the Management/Supervisory level in Operations.
• Proven high level performer as evidenced through progressively responsible positions.
• Proven success in working and motivating a diverse and multigenerational workforce.
• Working knowledge of cash handling procedures and consumer credit granting policies.
• Experiences in detailed research/troubleshooting.
• Proven professional written and oral communication skills.
• Experience interpreting policies/procedures and laws/regulations and communicating information in a clear and easy to understand manner to others.
• Proven ability to analyze statistical information and forecast volume levels.
• Possess and exhibit stability, professionalism, sound judgment and integrity.
• Possesses a consistently professional demeanor and image.
• Working knowledge of PC software packages (MS Word and Excel preferred).
• Demonstrated good judgment on the job and a consistent positive attitude.
• Demonstrated ability to motivate and lead people and get results through others.
• Must be flexible with schedules of all LFCU branch openings/closings.
• Proven dedication to providing World Class member/customer service.

Qualifications Preferred:

• Financial institution experience, preferably in a credit union.
• Four (4) or more years in a financial institution at the Management/Supervisory level in Operations.

Performs functions normally to be expected of a teller. Processes share withdrawals and deposit requests, respects the confidentiality of all information, and maintains security as appropriate. Must be able to converse clearly and professionally with the members and be easily understood. Peak-time Tellers work 18 hours per week and receive premium pay.

This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity. The work is performed primarily indoors.

Qualifications Required:

• High School graduate or equivalent.
• Professional attire and demeanor for greeting the public.
• Ability to operate calculator by touch and previous typing experience.
• Minimum of six months experience handling checks and/or cash, processing payments, and balancing daily work.
• Without prior Teller experience, pre-employment testing will be conducted.

Qualifications Preferred:

• One year or more previous teller experience.
• Knowledge of /prior experience with a financial institution's data processing system.

(Center hours are 8:30 a.m. - 9:00 p.m. Monday thru Saturday) Primarily responsible for receiving a high volume of calls and providing professional, courteous and accurate information to credit union members by utilizing excellent, in-depth knowledge of company products and programs.

Qualifications Required:

• Minimum one year experience in a customer service call center environment communicating products and services or one year experience in communication of financial services and products.
• Demonstrated ability to work effectively in a high volume and fast paced environment.
• Proven commitment to providing world class member/customer service.
• Excellent member/customer service skills (friendly, courteous, helpful).
• Proven proficiency with PC (Windows) software and possess accurate and rapid keyboarding skills.
• Must be able to converse clearly and professionally with the members/customers and be easily understood (grammatically correct English, both verbally and in writing).
• Maintains positive relationships with all members of staff and volunteers to assist others when possible.
• Proven ability to read and interpret policies, procedures and products/services details and communicate such effectively to members/customers.
• Ability to work varying schedules mandated by the Contact Center to include Saturdays.

Qualifications Preferred:

• Previous experience in an account service delivery system and in depth knowledge of credit unions and all products and services offered.
• Prior knowledge and/or experience with a financial institutions data processing system.
• Previous experience in a customer/member service position in a Contact/Call Center.