Stop Fraud

Important Notice
August 25, 2009

Staying Safe Using Plastic Cards.

Consumers need to be aware of a new skimming scam targeting ATMs (automated teller machines) and other automated machines that accept credit or debit cards. The scam works by placing a "skimming device" that fits over the card slot, disguised to look like the actual machine apparatus. The device then records information from the magnetic strip on customers' cards.

Please be on the lookout for anything unusual when using an ATM, gas pump or at other places that accept plastic. If you think your information has been compromised, report it immediately to LFCU at 757-827-LFCU or 800-826-7490. As always, examine your statements promptly to identify unauthorized transactions.

Protect Yourself From Phone Scams

The number of high tech financial scams has increased dramatically over the past year. Criminals are finding new and unique ways of tricking consumers into divulging their personal information. They can even go so far as to make the number that appears on your Caller ID look like a legitimate business phone number. If a person claiming to represent Langley FCU calls you and starts asking you questions about your accounts and account numbers, remember our general rule - we will never ask you for them. We already know them. We will never ask for a password or PIN for any service.

We do, however, use a security service, which may contact you if suspicious transactions are conducted with your credit or ATM/debit card. Our service is in place for your protection. The security service may call you to make sure that any transactions that might appear to be out of the ordinary are truly your transactions and that your card has not been compromised. In this case, they won't ask for your account number, however they may tell you the amount of a transaction and the location, then ask you to verify it.

Remember, your best defense in making sure that a person calling you about your LFCU credit or ATM/debit card is to never reveal your account number or PIN. If you ever have any concerns or questions, please do not hesitate to contact LFCU at the numbers listed at the bottom of the page.

If our security service does contact you regarding your LFCU credit or ATM/debit card and you do not feel comfortable receiving the call or need to call them back for any reason, please use the following numbers:

  • If you were contacted about your LFCU credit card, please call 1-800-337-3392.
  • If you were contacted about your LFCU ATM/Debit card, please use 1-888-918-7313.

Privacy Guard

Protect your identity and credit score NOW with Privacy Guard!

The interactive Anytime Adviser can provide step-by-step advice on a variety of subjects.

Langley Federal Credit Union Policies

  • LFCU will never call you and ask for your account number.
  • LFCU will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • LFCU will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • LFCU staff members will never ask for your password or PIN number to any service.

The following Internet locations are either operated by LFCU
or by a third-party vendor in partnership with LFCU:

You may receive email from: Websites you may be sent to:

langleyfcu.org
enews.langleyfcu.org
lfcustatements.org
customercenter.net
cu-support.com
cavion.com

langleyfcu.org
mobile.langleyfcu.org (https)
langleylink.langleyfcu.org (https)
lfcustatements.org (https)
langleyfcu.ficslpo.com

In the event you have provided credit, debit or ATM card information to a caller or website and you suspect your account information has been compromised, it is important to act quickly. Use the following phone numbers to report this information:

  1. If someone claiming to represent LFCU contacts you by email or telephone, and directs you to a website that is not listed above, email our Security Center or call the LFCU Contact Center for verification before complying.

  2. LFCU debit / credit cards: Call Cardholder Services toll-free 24-hours a day at (800) 449-7728.

  3. LFCU ATM cards: Call the LFCU Contact Center (757) 827-5328 during business hours or call Cardholder Services toll-free 24-hours a day at (800) 449-7728.

Foreign Fraud: If you are planning to travel abroad, check here for a list of countries where your Langley credit, debit or ATM card usage may be affected.

If you are — or think you are — a victim of identity theft, here are important steps you should consider.