Security and Fraud

Don't Be Fooled - Langley will NEVER…
  • Langley will never call you and ask for your personal account information including account number, online banking password, or other account information.
  • Langley will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • Langley will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • Langley staff members will never ask for your password or PIN number to any service.

If you suspect fraud has occurred on your
Langley account, call Langley's Contact Center

757-827-5328 or 800-826-7490

Monday - Friday 8:30 a.m. - 6:00 p.m.
Saturday 8:30 a.m. - 1:00 p.m.


It's as easy as 1-2-3

If you receive a suspicious email, text message, or phone call (automated or otherwise) from someone using Langley's name that you believe to be fraudulent contact Langley to report the incident and Langley will ensure that the correct precautions are taken to protect your account.

In addition to contacting Langley when in doubt change your online banking password.
In addition to contacting Langley for debit or credit card fraud, call the number on the back of your card for immediate assistance.

Report a Lost or Stolen Card

To report a lost or stolen debit, credit or ATM card, call 800-449-7728

Types of Fraud

Don't Be Fooled - Langley will NEVER…
  • Langley will never call you and ask for your personal account information including account number, online banking password, or other account information.
  • Langley will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • Langley will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • Langley staff members will never ask for your password or PIN number to any service.
Phishing

Phishing is an attempt to obtain sensitive personal information such as usernames, passwords, and credit card details for malicious reasons. It is typically carried out through email or instant messaging, and it usually directs users to enter personal information at a fake website whose look and feel are very similar to the legitimate one. Communications that claim to be from credit unions, banks, and online payment processors are often used to lure victims. Phishing emails often contain links to websites that are infected with viruses or malware.

Sweepstakes

Have you ever received an email that says "You've Just Won $3 Million!" Or some other amount? There's a very good chance this is a Sweepstakes scam. Remember – if you have to pay to get the prize, it's not a prize at all. In fact, it's illegal for legitimate sweepstakes to ask you to pay to enter or increase your chances of winning. They also can't ask you to pay taxes or shipping and handling fees. If you are asked to wire money – don't do it. It's like sending cash – once you've wired it, you can't get it back!

Vishing

Vishing is a type of fraud that occurs over the telephone. Like Phishing, the caller will attempt to get your personal information to steal from you. The caller's ID may look like a legitimate business or agency – like the IRS or law enforcement – and they may attempt to intimidate you into provided sensitive personal information or credit card information.

Checks

There are a number of different check fraud scenarios. If someone offers to pay you with a check and then asks you to give them some cash back, they're likely giving you a counterfeit check. Checks can also be "washed" – the original ink is removed with a chemical process and the recipient name is changed. Remember – forgeries will usually be discovered. And when they are, you are responsible for any money that you have withdrawn using the check.

Elder Abuse

Elder abuse is any form of mistreatment that results in harm or loss to an older person. The most common form of elder abuse is financial exploitation, followed by physical abuse, neglect and emotional abuse. Financial abuse is the illegal or unauthorized use of a person's property, money, pension or other valuables, followed by the withholding of their money.

Inheritance

The goal of an inheritance scam is to get you to provide bank account or credit card details to the perpetrator. In this scam, you are informed of an inheritance from a distant relative, via email, letter, phone call or social media. Usually this information comes from a lawyer or a bank and they request a small administrative fee to begin the process. Their real goal is to capture your account information. Never send money, credit card info or account details to someone you don't know and trust.

Online Security

Don't Be Fooled - Langley will NEVER…
  • Langley will never call you and ask for your personal account information including account number, online banking password, or other account information.
  • Langley will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • Langley will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • Langley staff members will never ask for your password or PIN number to any service.
  • Protect your passwords
  • Don't share your passwords
  • Change your passwords periodically
  • Create strong passwords – mix numbers and letters, upper and lower case and various symbols
  • Read Privacy Notices
  • Keep your computer safe with anti-virus software, a firewall and spyware
  • Be on the lookout for suspicious emails
  • Be cautious of links in emails, especially if you are unsure of the sender
  • Only shop on known, trusted and secure websites
  • Be aware of security breaches at large companies you do business with – Target, Home Depot, Yahoo have all had major data security breaches

Card Security

Don't Be Fooled - Langley will NEVER…
  • Langley will never call you and ask for your personal account information including account number, online banking password, or other account information.
  • Langley will never send you an email directing you to a website to "verify" your personal or account information or any transaction.
  • Langley will never send you a text message directing you to call a phone number to "verify" your personal or account information or any transaction.
  • Langley staff members will never ask for your password or PIN number to any service.
  • Report lost or stolen cards immediately
  • Set up alerts on your cards in online and mobile banking – spending alerts and balance alerts will help you keep track of suspicious activity
  • Check your FICO credit score every month in online banking to identify any suspicious changes to your accounts
  • Sign the back of your cards
  • Keep a record of your credit card account number and the telephone numbers for reporting lost/stolen cards
  • When selecting a PIN, avoid obvious numbers – 1111, your birth year, etc.
  • Memorize your PIN – don't write it down. If you do write it down, don't write it on your card or keep it in the same place as your card
  • Don't give your credit card number over the phone unless you know who you are calling or you have initiated the call yourself
  • Cancel and cut up unused and expired cards
  • Always check your monthly card statement to verify expenditures on your card

Privacy

The safety and security of your personal and business account information is our top priority.

Please read our Privacy Policy (PDF) and our Website Policy.

Our privacy notices explain how we may collect, use and share information. You can control what we do with this information by setting your individual Langley FCU privacy choices.